When you have a question or a problem, you can:
There are two IT Service Desks at your service: one in the Undergraduate Centre and one in the Väre building. You can drop by during opening hours. Aalto university staff can also book a time in advance.
NOTE: When visiting the IT service desk, you must verify your identity. You can do so with a passport, a Finnish ID card, or a Finnish driver's license with a photo.
IT Service Desk Kandi (Undergraduate Centre)
Visiting address: Otakaari 1M, room U133a
Opening hours:
See the map below for IT Service Desk Kandi's location in Undergraduate Centre.
Visiting address: Otaniementie 14, room R101
Opening hours:
Aalto staff can book a time to the IT Service Desk. Appointments are available Monday to Friday from 9-11 and 12-14.
Book the time at .
Please note that the appointment service is not available for students.
When you are on one of the IT service pages at aalto.fi (aalto.fi/it) a chat service is available on the page:
Note! If you do not see the chat service on this page, please allow cookies on this site.
You can create a service request at . The service request eSupport form helps you to include all the necessary information that we at IT End User Support need in solving your IT problem.
+358 50 513 2000
You can reach us by phone on:
In addition to Aalto University Lobby Services you can contact IT Service Desk AV Help at +358 29 442 0190.
For problems on other than AV equipment, for example, lighting or power sockets, please contact Aalto University Lobby Services.
When the problem does not prevent teaching and is, for example, a service request, AV support for an event later on or a development suggestion for AV equipment, please contact servicedesk@aalto.fi.
You can find up-to-date news, contact information, chat and instructions of frequently used IT services at IT-help hub: accounts, passwords, email, MFA, vpn, printing, teams, zoom, VDI and guidelines how to procure workstations and phones.
Your password requires resetting if you have not changed your password by the deadline. The password is valid for 730 days, after which it must be changed or your user ID will be automatically locked. You will receive an automatic warning message when the password expires well before the due date.
A password for Aalto University must be changed at 730-day intervals, and it can be changed by using an Aalto computer (Windows, Mac or Linux) or at password.aalto.fi
Read about printing at Aalto University
Webmail address: http://outlook.office.com (login with Aalto e-mail address).
Why we use MFA at Aalto and instructions for starting to use MFA.
Read instructions on how to establish a remote connection to an Aalto network
OneDrive allows you store your files in one place, share them with others, and get to them from any device connected to the Internet. This guide helps you get started.
You can use the instructions below to share the wireless network in your phone (iPhone or Android) with your computer (hotspot).
Aalto University students and employees are provided, free of charge, with Microsoft Office 365 programs (e.g., Word, Excel and PowerPoint) for their own devices (computers, tablets, and smartphones) with the Microsoft Office ProPlus programme (for students, this is also referred to as ‘Student Advantage’).
Teams and Zoom are tools for video conferencing, online meetings, chat, and mobile collaboration. Panopto is a software and media service that is designed to capture, edit, stream, and share video presentations and recorded lectures. You can not use Panopto for online meetings.
A selection of IT tools for researchers including devices, collaboration solutions, websites, IT support as a service, data storages and backups, data transfers, computing, on-premise and cloud resources, security support, and IT guiding.
Information on the IT Services available for students, starting with how to set up your Aalto account.
Contact persons in Aalto IT for teaching and learning, research and innovation, services, and administration.
At Aalto University IT Services, we oversee the entire lifecycle of IT solutions, infrastructure and related operations management, as well as end-user services and user experience. We are responsible for planning and implementing digital transformation together with our internal and external partners and support the University's goal to be a pioneer in digitalisation in learning, teaching and research.
